Privacy Policy and Information Handling
Felune Social Work
Maylands, Western Australia
ABN: 73 158 799 146
Effective date: 08/08/2026
Last updated: 08/08/2026
Version: 1.0
About Felune Social Work
Felune Social Work is an independent Social Work practice based in Maylands, Western Australia, providing individualised Social Work support to children, young people, adults, people living with disability, and families navigating mental health, disability, life changes and complex circumstances.
Felune Social Work is committed to protecting the privacy, dignity and confidentiality of people who engage with the practice.
This Privacy Policy explains how Felune Social Work collects, uses, stores, protects and discloses personal information, including sensitive information and health information, and how individuals can exercise their privacy rights.
This policy applies to personal information collected and held by Felune Social Work in connection with its services, enquiries, website and other interactions with the practice.
Privacy Responsibility
Annika Kamphuis is responsible for privacy management at Felune Social Work.
If you have a question, request or concern about how your personal information is handled, you can contact:
Annika Kamphuis
Felune Social Work
Maylands, Western Australia
Email: annika@felunesocialwork.com.au
What Personal Information We Collect
Felune Social Work collects information that is reasonably necessary to provide Social Work services, respond to enquiries, manage the professional relationship, administer the practice and meet legal and professional obligations.
Depending on your circumstances and the services provided, the information collected may include the following.
Personal and Contact Information
Full name
Date of birth, where relevant
Contact details, including telephone number, email address and residential address
Preferred method of communication
Emergency contact details
Information about parents, carers, guardians, nominees or authorised representatives, where relevant
Disability and NDIS Information
Where relevant to the services provided, Felune may collect information about:
Disability and support needs
NDIS participant details
NDIS plan information and goals
Funding and plan management arrangements
Relevant reports or documentation
Other supports and providers involved in your support
Health and Sensitive Information
Where necessary to provide Social Work services, Felune may collect sensitive information, including:
Mental health information
Medical or health information
Information about disability or developmental needs
Information about family or relationships
Information about social circumstances and living arrangements
Other sensitive information relevant to your support needs
Social Work and Service Information
This may include:
Your goals, needs and preferences
Information discussed during consultations
Social and personal history relevant to your support
Case notes and professional observations
Assessments and reports
Referrals and correspondence
Information about services and supports involved in your care
Records of communication with you and, where authorised, other people or professionals involved in your support
Administrative and Billing Information
Where applicable, Felune may collect:
Billing and payment information
Invoices and payment records
Service agreements and related administrative records
Website and Enquiry Information
When you contact Felune through the website or enquiry form, Felune may collect:
Your name and contact details
Information about what you are enquiring about
NDIS-related information you choose to provide
Your preferred method of contact
Other information you voluntarily provide through the enquiry process
Information About Children and Young People
Where Felune provides services to children or young people, information may also be collected from or about their parent, guardian, carer, nominee or other authorised representative, where appropriate.
Felune aims to collect only information that is reasonably necessary for the purposes for which it is collected. We do not ask you to provide information that is not relevant to your support or enquiry.
How We Collect Information
Felune Social Work may collect personal information in a number of ways, depending on the nature of the enquiry or services provided.
Directly From You
Where possible, information is collected directly from you. This may occur when you:
Submit an enquiry through the Felune Social Work website or Microsoft Forms
Contact Felune by email or telephone
Participate in an initial consultation or ongoing Social Work sessions
Complete client intake or consent documentation
Provide information during face-to-face or online consultations
Provide documents, reports or other information relevant to your support
From Parents, Carers, Guardians or Authorised Representatives
Where appropriate, information may be collected from a parent, carer, guardian, nominee or other authorised representative involved in supporting a client.
For children and young people, information may be collected from a parent or guardian where appropriate and authorised, while taking into account the child's or young person's age, maturity, circumstances and applicable legal and professional requirements.
From Other Professionals and Service Providers
With appropriate consent or other lawful authority, Felune may receive relevant information from people or organisations involved in a client's support, such as:
General practitioners and other health professionals
Allied health professionals
Support coordinators
Disability and community service providers
Schools or educational services, where relevant
Other Social Workers or professionals involved in a client's support
NDIS-related contacts, where relevant and authorised
From Referral Sources
Information may also be provided by a person or organisation referring an individual to Felune Social Work.
Where information is received from another person or organisation, Felune will handle that information in accordance with applicable privacy, confidentiality and professional obligations.
Through Website and Digital Services
Felune may collect information through digital services used to communicate with clients and prospective clients, including:
The Felune Social Work website
Microsoft Forms
Email
Online consultation platforms, where applicable
Other digital systems used to provide or administer services
Information collected through the website or enquiry form is limited to what is reasonably necessary for the relevant enquiry or service.
Information Provided Voluntarily
You may also choose to provide additional information when communicating with Felune.
You are not generally required to provide information that is not reasonably necessary for the relevant purpose. However, choosing not to provide certain information may affect Felune's ability to respond to an enquiry or provide services.
Website Enquiries
The Felune enquiry form is intended for initial enquiries and is not a secure clinical intake form or emergency service.
Please avoid including detailed medical, mental health or other highly sensitive information when submitting an initial enquiry.
More detailed information can be discussed during an appropriate consultation or intake process where required.
How We Notify You About the Collection of Information
Where reasonably practicable, Felune Social Work will provide information about the collection of personal and sensitive information at or before the time it is collected, or as soon as practicable afterwards.
This includes information about:
Why the information is being collected
How it may be used or disclosed
How you can access or correct your information
Other information required under applicable privacy requirements
Why We Collect and Use Information
Felune Social Work collects and uses personal information where it is reasonably necessary for the purposes of providing and managing Social Work services, responding to enquiries, administering the practice and meeting legal and professional obligations.
Depending on the circumstances, information may be collected and used for the following purposes.
Providing Social Work Services
Understanding your circumstances, needs, strengths and goals
Providing individualised Social Work support
Developing and reviewing support goals and plans
Monitoring progress and responding to changes in your circumstances
Communication and Coordination
Communicating with you about appointments, services and other matters relating to your support
Coordinating support with other professionals and services, where authorised
Making or receiving referrals where appropriate
Supporting communication between relevant people involved in your support
Assessment, Documentation and Reporting
Maintaining accurate Social Work records and case notes
Completing assessments where appropriate
Preparing reports and other professional documentation
Documenting services provided and relevant professional observations
Administration and Billing
Managing service agreements and administrative requirements
Preparing invoices and processing payments
Maintaining appropriate financial and business records
Safety and Risk Management
Identifying and responding to situations involving safety or significant risk
Taking appropriate action where there are concerns about the safety or wellbeing of a client or another person
Meeting legal or professional responsibilities relating to risk and safeguarding
Legal and Professional Obligations
Felune may collect, use and retain information where this is necessary to meet applicable legal, regulatory or professional obligations, including obligations relating to Social Work practice, privacy, record keeping and professional standards.
Complaints and Quality Improvement
Information may be used where reasonably necessary to:
Respond to and manage complaints or concerns
Review and improve the quality and safety of Felune's services
Meet professional, regulatory or legal requirements
Felune aims to ensure that information collected is relevant and reasonably necessary for the purpose for which it is collected.
Sensitive Information
What Is Sensitive Information?
Some of the information collected by Felune Social Work is considered sensitive information under Australian privacy law.
This may include information about a person's health, disability, mental health, racial or ethnic origin, or other information protected as sensitive information under the Privacy Act 1988 (Cth).
Why We May Collect Sensitive Information
Sensitive information may be relevant and reasonably necessary to understand a person's circumstances and provide appropriate Social Work support.
Depending on the individual's circumstances, this may include information about:
Physical or mental health
Disability or developmental needs
Psychosocial circumstances
Family or relationship circumstances
Support needs and goals
Previous or current services and supports
Other sensitive circumstances relevant to the Social Work service being provided
Felune Social Work aims to collect only sensitive information that is reasonably necessary for the relevant purpose.
Consent
Felune will generally seek informed consent before collecting, using or disclosing personal or sensitive information, unless the information may or must be handled without consent under applicable law.
Consent will be sought in a way that is appropriate to the person's circumstances and, where relevant, may involve a parent, guardian, nominee or other authorised representative.
Individuals may ask questions about why particular information is being requested and how it will be used.
When Information May Be Handled Without Consent
There may be circumstances where Felune Social Work is permitted or required by law to collect, use or disclose personal or sensitive information without ordinary consent.
This may include circumstances involving legal obligations, serious or imminent threats to a person's life, health or safety, or other circumstances permitted under applicable privacy legislation.
Where information is handled without consent, Felune will only do so where permitted or required by law and will limit the information handled to what is reasonably necessary for the relevant purpose.
Minimising Sensitive Information
Felune does not require clients or prospective clients to provide unnecessary sensitive information.
In particular, the initial website enquiry form is intended for basic enquiries only. People are asked not to include detailed medical, mental health or other highly sensitive information in an initial enquiry.
More detailed information can be discussed during an appropriate consultation and collected when it is reasonably necessary for the provision of services.
Confidentiality
Our Commitment to Confidentiality
Felune Social Work recognises that clients share personal and sensitive information in the context of a professional relationship and has a responsibility to protect that information.
Information provided to Felune will be treated confidentially and will only be accessed, used or disclosed for appropriate purposes and in accordance with applicable privacy laws, professional obligations and the individual's consent.
Who Can Access Your Information?
Access to client information is limited to people who have a legitimate and appropriate reason to access it.
As an independent Social Work practice, access to client records is primarily managed by Annika Kamphuis.
Where information needs to be shared with another person or organisation, this will generally occur with the client's knowledge and appropriate consent, unless an exception applies under law.
Sharing Information With Consent
With your consent, relevant information may be shared with people involved in your support, such as:
Parents, carers, guardians or authorised representatives
General practitioners or other health professionals
Allied health professionals
Support coordinators
NDIS-related contacts
Other service providers
Other professionals involved in your support
Only information that is relevant and reasonably necessary for the purpose will be shared.
Limits to Confidentiality
Confidentiality has limits.
There may be circumstances where Felune Social Work is permitted or required to disclose information without your usual consent.
This may include circumstances where:
Disclosure is required or authorised by law
There is a serious or imminent threat to a person's life, health or safety
Disclosure is necessary to meet a legal or regulatory obligation
Disclosure is required in response to a valid legal process, such as a subpoena or warrant
Disclosure is otherwise permitted or required under relevant Australian legislation
Where disclosure is permitted or required without consent, Felune will seek to limit the information disclosed to what is reasonably necessary in the circumstances.
Safety and Risk
Where there are concerns about the safety or wellbeing of a client or another person, Felune Social Work may need to take appropriate action to manage the risk.
The steps taken will depend on the circumstances, applicable law and professional obligations.
Where possible and appropriate, the client will be informed about the need to share information and the reasons for doing so.
Children and Young People
When providing Social Work services to children and young people, confidentiality will be considered alongside the rights and responsibilities of parents, guardians and other authorised representatives, as well as the child's or young person's age, maturity, circumstances and applicable legal requirements.
Information will not automatically be shared with a parent or guardian simply because they are involved in a child's care.
The approach to confidentiality and information sharing will depend on the circumstances and applicable legal and professional requirements.
Your Role in Information Sharing
You can ask Felune Social Work questions about:
What information is being collected
Why information is needed
Who information may be shared with
What your information will be used for
The limits of confidentiality
Where consent is required, you will be given an opportunity to understand what you are consenting to before information is shared.
Sharing Information With Others
Felune Social Work will only share personal or sensitive information where there is a lawful and appropriate reason to do so.
Where required, Felune will obtain informed consent before sharing information with another person or organisation.
Who Information May Be Shared With
Depending on the circumstances and the services being provided, relevant information may be shared with:
Parents, carers, guardians, nominees or authorised representatives
General practitioners and other health professionals
Allied health professionals
Other Social Workers
Support coordinators
NDIS-related contacts, including the NDIA or NDIS providers, where relevant
Other disability, community or support service providers
Schools or educational services, where relevant
Referring professionals or organisations
Legal, regulatory or government bodies where required or authorised by law
Technology and service providers who assist Felune in operating its practice
Information Shared With Your Consent
Where consent is required, Felune will seek your informed consent before sharing relevant information.
Consent may relate to:
Who information can be shared with
What information can be shared
The purpose for sharing the information
How the information will be communicated
Only information that is relevant and reasonably necessary for the agreed purpose will be shared.
You may withdraw consent to future information sharing at any time, subject to any legal, professional or other obligations that may require Felune to retain or disclose information.
Information Shared Without Consent
There may be circumstances where Felune is permitted or required to collect, use or disclose information without your usual consent.
This may include situations where:
Disclosure is required or authorised by law
A valid subpoena, warrant or other legal authority requires disclosure
Disclosure is necessary to respond to a serious or imminent threat to a person's life, health or safety
Disclosure is otherwise permitted under applicable privacy legislation
Disclosure is necessary to meet a legal, regulatory or professional obligation
Where information is disclosed without consent, Felune will limit the disclosure to information that is reasonably necessary for the relevant purpose, where practicable.
NDIS-Related Information
Where you receive NDIS-related Social Work support, relevant information may be shared with the NDIS, NDIA, support coordinators, plan managers or other providers where this is necessary for the delivery, coordination, administration or documentation of your support and where appropriate consent or another lawful basis applies.
Felune will not assume that being an NDIS participant gives general permission to share your information with all NDIS-related organisations.
Where relevant, information may also be shared with a plan manager for the purpose of processing invoices, payments or other funding administration, where appropriate consent or another lawful basis applies.
Parents, Guardians and Authorised Representatives
Where a client has a parent, guardian, nominee or other authorised representative, Felune will consider the person's legal authority and the circumstances of the client before sharing information.
For children and young people, information sharing will take into account the child's or young person's age, maturity, circumstances, consent where appropriate, the authority of the parent or guardian, and applicable legal and professional requirements.
Third-Party Service Providers
Felune may use external providers to support the operation of the practice, such as technology, communication, document storage, accounting or payment services.
Where these providers handle personal information on behalf of Felune, appropriate privacy and security considerations will apply.
Storage and Security
Felune Social Work takes reasonable steps to protect personal and sensitive information from misuse, interference, loss, unauthorised access, modification or disclosure.
How Information Is Stored
Client and business information may be stored and managed using Microsoft 365 services included in Felune Social Work's Microsoft 365 Business Basic subscription, including:
Microsoft Forms
Microsoft Outlook
Microsoft OneDrive
Microsoft SharePoint, where applicable
Microsoft Word and other Microsoft 365 applications used for client documentation
The specific systems used to store information may depend on the type and purpose of the information.
Access to Information
Access to personal and sensitive information is restricted to authorised individuals who require access for legitimate professional or administrative purposes.
As an independent Social Work practice, access to client records is primarily managed by Annika Kamphuis.
Felune does not provide general access to client records and will take reasonable steps to prevent unauthorised access.
Security Measures
Felune Social Work uses reasonable technical and organisational measures to protect information, which may include:
Password-protected accounts and devices
Multi-factor authentication where available
Access controls and permissions
Secure cloud-based storage
Keeping software and systems appropriately updated
Limiting access to information to what is reasonably necessary
Secure handling of documents and electronic communications
Secure disposal or deletion of information when it is no longer required
Email and Electronic Communication
Email and other electronic communication may be used to communicate with clients and other authorised parties.
While Felune takes reasonable steps to protect information transmitted electronically, electronic communication can carry inherent security risks.
Where appropriate, Felune may discuss alternative communication methods for particularly sensitive information.
Clients are encouraged to consider the privacy and security of their own email accounts, devices and communication methods when communicating with Felune.
Paper Records
Where paper records or documents are created or received, Felune will take reasonable steps to store them securely and prevent unauthorised access, loss or disclosure.
Security Incidents
If Felune becomes aware of an actual or suspected privacy or data security incident, appropriate steps will be taken to assess and manage the incident, including containment, investigation and notification where required by law.
Further information is provided in Felune's Data Breach Response Procedure.
Retention and Secure Disposal
Felune Social Work retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable legal and professional obligations.
When information is no longer required, Felune will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.
Sharing and Transferring Documents
Felune Social Work may provide documents to clients and other authorised parties electronically where appropriate.
Documents may be shared using email, Microsoft 365 services or other appropriate communication methods.
Before sharing documents, Felune will take reasonable steps to ensure that the intended recipient is correctly identified and that information is only provided to the person or organisation authorised to receive it.
Where documents contain personal or sensitive information, Felune will take reasonable steps to minimise the risk of unauthorised access, loss or disclosure during electronic transmission.
Clients are encouraged to use secure email accounts and devices when receiving, storing or sending documents containing personal or sensitive information.
Overseas Processing and Disclosure
Some personal information held by Felune Social Work may be stored, processed or accessed outside Australia through third-party technology and service providers used to operate the practice.
Felune Social Work currently uses Microsoft 365 Business Basic for business and professional purposes, including Microsoft Forms, Outlook and Word.
Depending on the service and its configuration, information may be stored, processed or accessed in Australia or overseas.
Felune Social Work will take reasonable steps to manage personal information in accordance with applicable Australian privacy laws, including Australian Privacy Principle 8 where applicable.
Where practicable, Felune will identify relevant overseas processing or disclosure arrangements and consider the privacy protections applicable to those arrangements.
As Felune's use of technology and service providers develops, this Privacy Policy will be reviewed and updated where necessary to reflect relevant information-handling practices and overseas disclosures.
Website and Online Services
Website Information
Felune Social Work's website is hosted and operated using Squarespace.
When you visit the website, Squarespace may collect certain technical and usage information necessary to operate the website, maintain website security and provide website functionality.
This may include information such as your IP address, browser and device information, and information about how the website is accessed and used.
The information collected through the website depends on the Squarespace features and settings used by Felune Social Work.
Cookies
The Felune Social Work website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly, while other cookies may be used for analytics or performance purposes.
Felune Social Work uses a cookie banner to provide visitors with information about cookies and, where applicable, allow visitors to manage their cookie preferences.
Essential cookies may be used where necessary for the operation and security of the website. Non-essential cookies are subject to the visitor's selected preferences.
Further information about the cookies used by Squarespace is available through Squarespace's own cookie and privacy information.
Website Analytics
Felune Social Work uses Squarespace Analytics to understand website traffic and how visitors interact with the website.
Analytics may provide information such as the number of website visitors, page views, traffic sources and general patterns of website use.
This information is used to understand how the website is being used and to improve its content, functionality and user experience.
Felune Social Work does not currently use Google Analytics.
Where analytics information relies on non-essential cookies or similar technologies, it will be subject to the visitor's applicable cookie preferences.
Enquiry Form
Felune Social Work uses Microsoft Forms for its initial enquiry form.
Information submitted through the enquiry form is used to respond to your enquiry and to consider how Felune Social Work may be able to assist you.
The enquiry form is intended for initial enquiries only and is not a clinical intake form or emergency service.
Please do not include detailed medical, mental health or other highly sensitive information in the initial enquiry form.
Further information can be discussed through an appropriate consultation or intake process where required.
External Links
The Felune Social Work website may contain links to external websites, including professional, government and other informational resources.
These websites operate independently from Felune Social Work and may have their own privacy policies, cookies and information-handling practices.
Felune Social Work is not responsible for the privacy practices of external websites or services outside its control.
Visitors are encouraged to review the privacy information of external websites before providing personal information.
Online Consultations
Where Social Work services are provided online, Felune Social Work may use an appropriate communication or video-conferencing platform.
The specific platform used will depend on the circumstances and will be communicated to the client where relevant.
Appropriate privacy and security considerations will be taken into account when selecting and using online communication platforms.
AI and Digital Technology
Felune Social Work may use artificial intelligence (AI) tools to assist with general business and website development activities, such as drafting and refining website content, developing informational materials and supporting general administrative or creative tasks.
Felune Social Work does not currently use AI tools to process, analyse or make decisions about client information.
Personal or sensitive client information is not entered into AI tools used for general website or business development.
If Felune Social Work introduces a digital or AI-enabled system that processes client information, the system will be assessed before use to consider its privacy, confidentiality, security, data storage, data retention and other relevant legal and professional requirements.
Where appropriate, this Privacy Policy and Felune's internal information-management procedures will be updated to reflect the new technology and how client information is handled.
AI-generated information does not replace professional judgement or decision-making in the provision of Social Work services.
Retention of Information
How Long We Keep Information
Felune Social Work retains personal information for as long as it is reasonably necessary for the purposes for which it was collected, or as required by applicable legal, regulatory or professional obligations.
When personal information is no longer required for these purposes, and there is no legal or other applicable requirement to retain it, Felune Social Work will take reasonable steps to securely destroy or de-identify the information.
The retention period may vary depending on the type of information, the nature of the service provided and any applicable legal, regulatory or professional requirements.
When Services End
When Social Work services end, relevant client records may continue to be retained where necessary to meet applicable record-keeping requirements or other lawful purposes.
Closing a client file does not necessarily mean that the information will be immediately deleted.
Secure Disposal
When information is no longer required, Felune Social Work will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.
This may include securely deleting electronic records and securely destroying physical records.
Where information is held by a third-party service provider, Felune will take reasonable steps to ensure that information is appropriately managed in accordance with applicable requirements.
Access and Correction
Access to Your Information
You may request access to personal information that Felune Social Work holds about you.
To request access to your information, please contact Annika Kamphuis using the contact details provided in this Privacy Policy.
Felune Social Work will generally respond to requests for access within a reasonable period and will provide access in an appropriate form, subject to any applicable legal exceptions.
Correction of Your Information
You may ask Felune Social Work to correct personal information held about you if you believe that it is inaccurate, incomplete, out of date, irrelevant or misleading.
If appropriate, Felune will take reasonable steps to correct the information and ensure that the corrected information is reflected in relevant records.
If Information Cannot Be Changed
In some circumstances, Felune may be unable to amend an original record, particularly where the record needs to be retained as part of a professional or legal record.
Where appropriate, Felune may instead add a correction, clarification or additional information to the record so that the information is accurate and complete.
If Access or Correction Is Refused
There may be circumstances where Felune Social Work is permitted or required to refuse access to, or correction of, personal information.
If a request is refused, Felune will provide an explanation where required and, where appropriate, information about available options for making a complaint or seeking further review.
Making a Request
Requests for access or correction can be made by contacting:
Annika Kamphuis
Felune Social Work
Email: annika@felunesocialwork.com.au
Privacy Complaints
Making a Privacy Complaint
If you have a concern or complaint about how Felune Social Work has handled your personal information, please contact Annika Kamphuis using the contact details provided in this Privacy Policy.
You may make a complaint by email, telephone or in person.
You may also have a support person, advocate or authorised representative assist you in making or communicating a complaint.
Felune Social Work will acknowledge and review privacy complaints within a reasonable period and will work with you towards an appropriate resolution.
Felune aims to respond to privacy complaints within 10 days, where practicable.
External Privacy Complaints
If you are not satisfied with how Felune Social Work has handled your privacy complaint, or you do not receive a response within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC generally recommends giving an organisation a reasonable opportunity to respond to a privacy complaint before making a complaint to the OAIC.
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Online: OAIC Privacy Complaints
NDIS Complaints
If your concern relates to the quality or safety of NDIS supports or services provided by Felune Social Work, you may also contact the NDIS Quality and Safeguards Commission.
You may raise a concern directly with Felune first if you feel comfortable doing so, or contact the NDIS Commission directly.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
TTY: 133 677
Online: Report an issue or make a complaint
Supporting People to Make Complaints
Felune Social Work aims to provide an accessible and supportive complaints process.
You may ask another person, such as a family member, advocate, support person, guardian or authorised representative, to assist you with making or communicating a complaint.
Data Breaches
What Is a Data Breach?
A data breach occurs when personal information held by Felune Social Work is lost, accessed, used, disclosed or otherwise handled without authorisation.
This may include situations such as:
A document being sent to the wrong person
Loss or theft of a device containing personal information
Unauthorised access to an email or Microsoft account
Unauthorised access to client records or documents
Accidental disclosure of personal or sensitive information
Responding to a Data Breach
If Felune Social Work becomes aware of an actual or suspected data breach, reasonable steps will be taken to contain the breach, assess the potential impact and prevent further unauthorised access or disclosure.
The circumstances of the breach will be assessed to determine what information was involved, who may be affected and whether notification or other action is required under applicable privacy laws.
Notification
Where a data breach is required to be notified under the Notifiable Data Breaches (NDB) scheme, Felune Social Work will take the required steps to notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
Where appropriate, Felune may also notify other relevant regulatory or professional bodies.
The NDB scheme applies where an eligible data breach has occurred and the relevant legal criteria for notification are met.
Managing and Reviewing Breaches
Felune Social Work will document and review relevant data breaches and take reasonable steps to address the cause of the incident and reduce the risk of a similar incident occurring again.
Further information about Felune's internal response to data breaches is contained in the Data Breach Response Procedure.
Anonymity and Pseudonymity
Where it is lawful and reasonably practicable, you may choose not to identify yourself, or you may use a pseudonym when making an enquiry or interacting with Felune Social Work.
However, anonymity or pseudonymity may not be practical or appropriate when providing Social Work services.
Felune may need to collect identifying information where it is necessary to:
Provide services
Communicate with you
Maintain accurate professional records
Manage safety and risk
Process payments
Meet legal, regulatory or professional obligations
If you choose not to provide information that is reasonably necessary for these purposes, Felune Social Work may not be able to provide the requested service or respond fully to your enquiry.
Direct Marketing
Felune Social Work does not use personal or sensitive client information for unrelated direct marketing purposes.
Personal information collected in connection with the provision of Social Work services will not be used to promote unrelated products, services or businesses without an appropriate lawful basis and, where required, consent.
Where Felune Social Work sends communications that may constitute direct marketing, appropriate consent and opt-out requirements will be followed.
You may contact Felune Social Work if you wish to ask how your personal information is being used for marketing purposes or to request that you no longer receive direct marketing communications.
Policy Maintenance
Reviewing and Updating This Privacy Policy
Felune Social Work may review and update this Privacy Policy from time to time to reflect changes in privacy laws, professional obligations, services, technology or the way personal information is collected, used, stored or disclosed.
The most current version of this Privacy Policy will be made available on the Felune Social Work website.
The date of the most recent update and the current version number will be displayed on this Privacy Policy.
Where appropriate, Felune Social Work may communicate significant changes directly to affected clients, particularly where a change materially affects how their personal information is collected, used or disclosed.
You are encouraged to review this Privacy Policy periodically to remain informed about how Felune Social Work manages personal information.