About Felune Social Work

Felune Social Work is an independent Social Work practice providing professional, individualised support to children, young people and adults, including people living with disability and families navigating complex life circumstances.

Felune takes a person-centred, strengths-based and collaborative approach to Social Work. Each person is understood within the context of their relationships, environment, community and wider circumstances, recognising that these factors can influence wellbeing, participation, independence and the ability to navigate life's challenges.

The practice is grounded in respect, dignity and self-determination. People are supported to have a voice in decisions that affect their lives, with their choices, values, experiences and priorities respected. Rather than taking a one-size-fits-all approach, Felune works alongside each person to understand what matters to them, recognise their strengths and identify practical pathways forward.

Felune is committed to professional integrity and accountable Social Work practice. Support is informed by Social Work knowledge, evidence-informed approaches and relevant professional and ethical standards, while maintaining clear professional boundaries and recognising the importance of ongoing reflection and learning.

The Felune Approach

We start where you are

Every person comes with their own circumstances, experiences, communication style, strengths, challenges and priorities. Felune takes the time to understand these before considering what support may be helpful. This means meeting you at your level, adapting communication and pace where needed, and creating space for you to explain what is happening in your own words.

We look at what is already there

Support does not start from the assumption that nothing has been tried before. We explore what you have already done, what you have tried, what has helped, what has not worked and what you have learned along the way. This can help identify useful strategies that can be built on, as well as approaches that may need to be reconsidered rather than simply repeated.

We look for what is working, including the small things

When circumstances are difficult, it can be easy to focus only on problems or what still needs to change. Felune also pays attention to moments of progress, existing coping strategies, strengths and situations where something has gone well. These moments can provide important information about what works for you and can help identify practical starting points for further change.

We work together to identify what comes next

Once there is a clearer understanding of the situation, we work together to identify priorities, explore options and consider practical ways forward. This may involve developing strategies, building skills, addressing barriers, connecting with other supports, providing advocacy or using therapeutic Social Work approaches where appropriate. Where goals feel overwhelming, larger goals can be broken down into smaller, realistic steps that feel achievable and relevant to what you want to work towards.

We meet people at their level

People differ in communication style, understanding, confidence, experiences, culture, circumstances and readiness for change. Felune adapts the way support is communicated and delivered so that it is accessible, understandable and appropriate to the individual. Meeting someone where they are does not mean lowering professional standards; it means finding an appropriate way to work alongside the person while maintaining professional responsibility.

We do not rush the process

Change does not always happen in a straight line. Some circumstances require time, repetition or adjustment, while others may change unexpectedly. Support can therefore be reviewed and adapted as we learn more about what works, what has changed and what may be needed next. This allows support to remain relevant and responsive rather than continuing with an approach simply because it was the original plan.

We maintain clear professional boundaries throughout

Felune aims to provide a professional relationship that feels safe, respectful and genuine while maintaining appropriate professional boundaries. Your privacy, confidentiality, informed consent and the boundaries of the professional relationship are respected throughout the support relationship. Where other people or services need to be involved, this is discussed with you and appropriate consent is sought, except where professional or legal obligations require otherwise. Maintaining appropriate professional boundaries, respecting privacy and confidentiality, obtaining informed consent and working within professional competence are important responsibilities within Social Work practice.

The goal is not simply to provide support, but to make that support useful beyond the immediate moment

Where appropriate, Felune focuses on building confidence, skills, knowledge, self-advocacy and practical capacity that can continue to be useful in everyday life. The aim is to work towards meaningful and sustainable change while supporting people to strengthen their own capacity to navigate challenges, make informed decisions and participate in their lives. Ongoing support may remain appropriate where a person's circumstances or needs require it.

Throughout the process, you can expect to be heard, kept informed and involved

You will have an opportunity to share what matters to you, ask questions, express concerns and participate in decisions about your support. The approach can adapt to your circumstances, rather than expecting you to adapt to a fixed service model.

Where therapeutic Social Work approaches are appropriate, Felune may draw on relevant professional knowledge and evidence-informed techniques selected according to your circumstances, goals and support needs. These approaches are not applied as a standard formula; they are considered in the context of the individual and the purpose of the support. Any therapeutic approach is used within appropriate professional competence and scope of practice. For NDIS-funded therapy supports, the NDIS requires therapy supports to be evidence-based and to have sufficient evidence of effectiveness and benefit in improving or maintaining a participant's skills and independence. Social Work is currently included by the NDIS as a type of therapy support.

Support can also involve the wider system. Where appropriate and with the person's involvement and consent, Felune may work alongside family members, carers, allied health professionals, schools, community organisations and other services involved in a person's life. This can help identify and address barriers, coordinate support and create more consistent pathways towards the person's goals.

Ultimately, Felune aims to provide support that is thoughtful, practical and purposeful — meeting you where you are, building on what is already there, and working towards meaningful and sustainable change.

Meet Annika

I hold a Bachelor of Social Work from NHL University in the Netherlands and am a member of the Australian Association of Social Workers (AASW).

My professional experience includes working across a range of residential and community-based settings, supporting children, young people and adults experiencing complex circumstances. This has included therapeutic residential care, crisis services, residential youth work, closed therapeutic youth settings, supported living for adults, and working with older adults within mental health services. I have supported people with a range of complex behavioural, mental health and developmental needs, including people with autism and other forms of neurodivergence, borderline personality disorder, substance use and complex mental health presentations. My experience has also included supporting people experiencing significant distress, life changes and challenges in their everyday lives, while working alongside families and multidisciplinary teams. Alongside my Social Work experience, I have also worked in community-based support roles, providing practical and individualised support to people in their everyday lives. This has given me additional insight into the practical realities of disability support and the importance of understanding a person's goals, routines, environment and broader support network. I bring a Social Work perspective that considers not only the individual, but also the relationships, environments and wider systems that shape their everyday lives.

Why I Created Felune

I created Felune because I wanted to build a Social Work practice that reflects the way I believe people should experience professional support. For me, meaningful Social Work starts with having the time and space to genuinely understand the person — not only what they are experiencing, but who they are, what matters to them and what they hope to achieve. I wanted to create a practice where support can be individualised, flexible and responsive to the person, while maintaining the professionalism, accountability and boundaries that are essential to Social Work practice. I wanted Felune to be a place where people feel heard, respected and involved in their own support, while receiving practical and purposeful Social Work that can make a meaningful difference in their everyday lives. For me, Felune is about creating meaningful support that meets people where they are, while helping them move towards where they want to be.

Felune's practice is informed by the AASW Code of Ethics, relevant professional standards and applicable NDIS requirements.